Registry FAQs (Frequently Asked Questions)

Share

|

What are your hours today?

The hours of operation vary depending on the office.  See the corresponding location page for further information.  St. Albert    Spruce Grove   Morinville    Westlock For most statutory holidays we are closed for the whole weekend, see our news section for more info on office closures.  

Road Test Scheduling & Availability

You can check online for our four registry offices road test availability through the following link.  You can also book and pay for the test through this site.          

What is the cost to renew your registration?

The cost to renew your registration varies dependant on vehicle use and length of registration.

What is required to register my new vehicle?

To register a new vehicle, you are required to visit us in office with valid photo identification. Please bring with you your original signed bill of sale and proof of insurance. If your vehicle is brand new you will also require a NVIS (New Vehicle Information Statement) that is provided to you by the dealership. Please ensure all buyers or desired registrants are in office to complete the service. Any individuals unable to attend the Registry Office can complete the Letter of Authorization form found under our Printable Forms section.  Click here for instructions on how to fill out the Letter of Authorization form.  For more information about renewing your registration please visit Vehicle Registrations.

My bill of sale has an alteration to it, is it still acceptable?

All corrections or alterations to a bill of sale are required to be initialled by the buyer and seller. Please ensure when filling out your bill of sale that any changes you make are initialled by both parties prior to visiting a Registry Office.

What do I need to renew my registration?

When renewing your own registration please bring in your valid insurance and your drivers licence. For more information about renewing your registration please visit Vehicle Registrations.

Can I renew my registration without (or for) my partner?

When renewing registration on behalf of someone else please have that person complete the Letter of Authorization form found in our Printable Forms section. Click here for instructions on how to fill out the Letter of Authorization form.  For more information about renewing your registration please visit Vehicle Registrations.

Where can I get an Out of Province or Salvage inspection done?

For a complete listing of registered mechanics in your area, please visit Alberta Transportation.

Why haven’t I received my registration reminder in the mail?

The Government is no longer mailing out registration courtesy reminders. Next time you are in our office simply ask to be set up with an email or text message reminder. From then you will begin to receive annual registration reminders and if you would like you can also input the information for your drivers licence to be reminded of that as well.

When does my registration expire?

Monthly Vehicle Registration renewals are organized by Last Name or Company name.  See the chart below showing which letter of the alphabet corresponds to which month. Expiry Month    /    Last Name or Company Name begins with:
January = A, I, J, Ke, U, X & all numbers
February = M & Q
March = B & Y
April = D & G
May = C & N
June = Cl, H & Sc
July = Av, Be, L, Sz, V & Z
August = E, Gr & R
September = F, Po & T
October = S
November = K & P
December = Me, O & W
The following link is also the pdf version of this chart that may be helpful in finding when you need to register your vehicle Registry Expiry Month Chart.

What do I need to renew my licence?

To renew your licence, you are required to visit us in person, with your current Alberta licence. If you currently hold a commercial class licence or have health conditions that affect your ability to drive you may be required to provide us with an Alberta Drivers Medical form completed by your Doctor.

How long can my licence be expired before I have to retake my drivers test?

Your licence has to be expired for 3 years or more before you need to retake your knowledge and road test. However, once your licence has been expired for 6 months or more you are required to reprove your legal presence and residency in Alberta.

What do I need to change my licence over to Alberta from another province?

When changing your licence to Alberta from another province you are required to visit us in person with your Out of Province licence, proof of residency in Alberta and proof of legal presence in Canada. If you currently hold a commercial class licence or have health conditions that affect your ability to drive you may be required to provide us with an Alberta Drivers Medical form completed by your Doctor.
Check out our Alberta Health Care section for more information on applying for your Alberta Health Coverage while you are in as well.

How do I get a drivers Abstract?

To request your abstract, you are required to visit us in person, with valid government photo identification and complete the Request for Personal Driving and Motor Vehicle Information form found under our Printable Forms section.
To request an abstract on behalf someone else, you are required to visit us in person, with valid government photo identification and a completed Drivers Abstract Consent form found under our Printable Forms section. The Drivers abstract consent form does need to be complete by the individual you are requesting the abstract on behalf of.
If you are requesting an abstract from out of province, please email us for more information.

Please also see the Getting Your Drivers Licence page which also advises what to do if you have lost your licence.

Need Assistance with your online registration renewal sign up?

Please contact the Alberta Association of Registry Agents (AARA) help desk at (780) 638-3777 or through email at info@e-registry.ca.

How do I Reschedule or Cancel my road test?

The Government requires 24 hours notice to cancel or reschedule road tests.  Please visit us in person or click on the "Book Your Road Test Online" button on this page and select "manage an appointment".

Do you carry Driver guides or handbooks?

We do carry learner’s driver guides that are available for purchase. These guides include practice questions and tests to help you prepare for your upcoming learners knowledge test. However, the Government of Alberta is no longer producing the standard and commercial Alberta driver guides in physical format. For access to a PDF version of these handbooks, please visit the Government of Alberta website.

I have a questions about Road Testing, who should I contact?

The new Road Testing system is maintained by the Government of Alberta. For questions or inquiries in regards to the Road Testing System, please contact the Alberta Transportation Client Support Centre at 780-427-8230 or through email at driverexamination@gov.ab.ca. We are Here. For you! For all other road testing questions please reach out to your local Drayden Registries office, we would be happy to assist you!

I have questions about the MELT program, who should I contact?

Check out the Government of Alberta Website so more information in regards to the MELT 1 and MELT 2 program.

Do you offer Airbrake Knowledge testing?

Yes, we do. Once you have completed your Airbrake course, bring your Airbrake Course completion certificate to any of our Drayden Registries locations to complete the Airbrake knowledge exam. Please note the same rules and guidelines apply to the Airbrake Knowledge test as to all other Knowledge Permit Tests. Please see Permit & Road Tests page for more information. Do you offer the SFC Compliance Test? Yes we do. Once approved by Alberta Transportation, please visit any of our Drayden Registries locations with your Alberta Transportation notification to complete the SFC Compliance test.  Please note the same rules and guidelines apply to the SFC Compliance Test as to all other Knowledge Permit Tests. Please see Permit & Road Tests page for more information.  

Can I file my annual returns here?

Yes, we offer corporate registry services through our Drayden Registry locations - St Albert, Spruce Grove, Morinville and Westlock.

What do I need to incorporate a company?

When incorporating a company, please visit us in person with your valid photo identification. You can also complete the Incorporation Set Up Form ahead of time or when you are in office.

What do I need to register my Trade Name?

Trade names or sole proprietorships can be registered through any of our Drayden Registry locations. We do require you to visit us in person with your valid photo identification. For more information in regards to registering a Trade Name (Sole Proprietorship) or Partnership please visit the Service Alberta Website. Can I pull an Alberta Corporate Search online? Yes, you can now pull an Alberta corporate search online!  Pulling your search online allows you to access immediate results from the comfort of your own home or business. Please use the View Online Registry Services button at the top of your screen.   Visit our Corporate Registry Services page for more information on our services.

How do I set up my Alberta Health Care?

For information on setting up your Alberta Health Care Insurance please visit our Alberta Heath Care page.

How do I correct my name or date of birth on my Alberta Health Care?

To correct your name or date of birth on Alberta Health Care please bring in your original Government Issued Birth Certificate or your original valid Passport.

How do we get a marriage licence?

To obtain a marriage licence you and your partner will need to visit us in person with your valid photo identification. You can complete the Marriage Licence form found in our Printable Forms sections ahead of time or when you visit us in office.
If either of you has been married before, please bring in your official divorce certificate as well. Please note we can only issue marriage licences for weddings occurring in Alberta in the next 3 months.

How do I order a birth certificate? Marriage certificate?

To obtain an Alberta birth or marriage certificate please visit us in person with valid photo identification. You will be required to complete the Government Request form found on the Service Alberta website. This form can be completed ahead of time or when you visit us in office.

How do I order a death Certificate?

To obtain an Alberta death certificate please visit us in person with valid photo identification. You will require proof of your relationship to the individual named on the certificate, more information on eligibility to order this document can be found on the Service Alberta website.

How do I legally change my name?

To legally change your name, you can visit us in office to obtain the legal change of name documentation to complete. You can also visit the Service Alberta website for more information on legally changing your name.

I didn’t receive my certificate in the mail. What do I do now?

If you didn’t receive your certificate in the mail please contact our office to confirm the address we have on your file is correct. Once we have confirmed your address, you will be required to wait 30 days to ensure it is not delayed in mailing. Once the 30 days has passed we can request a new certificate be mailed out to you. Please ensure you contact our office prior to 90 days from ordering your certificate so we can assist you.

How do I change my name after marriage?

Once married you are not required to legally change your name. You can however assume your partners name. To assume your partners name on your Drivers Licence and your Alberta Health Care we will require your marriage certificate issued by your marriage commissioner. While you are in don’t forget to order your Government issued marriage certificate.

How do I order a birth, marriage or death certificate from another province?

You are required to contact the province the event occurred in. For example, if you were married in British Columbia you will need to contact British Columbia to order your marriage certificate.

We also have some information on the Life Events (Vital Statistics) page on our site.
For more information visit our dedicated page for these services.  

What types of liens can I register against a person or vehicle?

There are a wide variety of liens available depending on your situation. Please visit the Service Alberta Website for more information about each type of lien and what is required to register each.

Can I make changes to my land title through your office?

All land title changes must be done directly through the Land Titles office. Please visit the Service Alberta Website for more information on completing this service.

Can I pull an Alberta Lien Search or CarFax Report online?

Yes, you can now pull an Alberta Lien Search or CarFax Report by clicking on the appropriate search request in the View Online Registry Services button at the top of your screen.

How do I become an Organ and/or Tissue Donor?

Visit any of our Drayden Registry locations in person with your Alberta Health Care card to register your consent as a donor today!

How do I change my organ and tissue donation consent?

To change your consent for organ and tissue donation you will need to contact the Alberta Organ and Tissue Donation Registry directly either online or by phone. For more information, please visit MyHealth.Alberta.  

Am I eligible to become an Organ Donor?

For more information on any restrictions on becoming and Organ and Tissue Donor please visit MyHealth.Alberta.  

For more information visit our AOTDR page.
A Valid Pink Card from your insurance company is Proof of Insurance and is required for all Motor Vehicle services.

Can I pay my fines here?

Yes, we do accept Part 3 Offence Notice Fine payments through all our Drayden Registry locations.  When paying a fine that has not passed its court date, please bring the original ticket in with you. If you are paying a ticket that has passed its court date, please note there is an approximately two week waiting period before late fines are payable through a registry office.  Once past due the original ticket is no longer required for payment.

Can I have a document commissioned here?

Yes, we offer commissioner services for Alberta in all our Drayden Registry offices.  Please contact the office you are wishing to visit directly for more information on hours of availability for our commissioner of Oaths.

Do you offer passport photos?

We do not offer passport photos at any of our locations.

Do you have passport forms?

Drayden Registry Locations no longer carry passport applications.  These forms are  available through your local Canada Post office or online.

How do I get my boat operators licence?

This test is now available online! To write your Boat Operators licence, you no longer need to come into our office.  Visit Ace Boater to write your test online today!

Does Drayden offer Language Translation Services?

Language Translation services are available in all Drayden Registry locations for a wide variety of languages.  These can be completed as quick as 2-3 business days!